Industries

Every business has their own needs and expectations. We possess the experience, opportunities and motivation to provide opportunities to contribute to your continued success

Bookings online

We are used to get an immediate support if needed when booking hotels and flights
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Bookings online

In today’s a customer oriented online booking market, where the competition is high, everyone expects more than just convenient, user-friendly websites and good offers. All potential customers want an efficient and immediate support when required – via phone, e-mails or online. Customers want to feel safe and catered for at all times which requires a quick and professional service provided by specialists. Internet never sleeps, so neither should we.

So if one day you’ve noticed that:
- You are satisfied with your expanding business but with bigger business comes more stress over the management of a larger customer base;
- Interested parties do not seem to hesitate calling at any time of the day and expect service to be provided full 24 hors; sometimes the demand is even higher outside the working hours;
- here is an increase of foreign customers;
- You would like to get a feedback concerning the quality of service that your clients receive (for example the number of answered calls, e-mails response statistics; the history of correspondence with each client);
- You haven‘t yet considered further channels of communication such as online support, social networks, self-service; - You would like to be more informed about  good international practice...

We would be more than happy to assist you with the following services when aiming for success:



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IT

Advanced IT decisions enable companies to increase their effectiveness, but do clients really know what they should?
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IT

The aditional value of the IT sector depends greatly on experienced creative professionals, young and talented specialists. So, if you have already noticed that the time has come to separate the creative staff from customer service department, the following duties need to be delegated:
- Sales of new services aimed at existing customers (you sell a product, we provide the after care, technical maintenance/support, license renewal and all other possible renewals);
- The search of new clients, recruitment (utilising situation analysis via calling – the gathered information includes the type and quantity of technical equipment the customer possesses, also what their needs are, so that you can present them with the most suitable commercial offer);
- Contacting potential customers that showed interest or filled out the questionnaire online (finding out their needs once again as well as providing the basic information which would enable you to present the best possible commercial offer);
- Phone support, assistance online or when reporting different breakdowns either  within the guarantee or the past guarantee period; providing consultations regarding exploitation of technical equipment;
- Worldwide launch of an IT product with the news being announced via phone (providing you with the fundamental information allowing you to present them with the most suitable commercial offer);
- Search and recruitment of highly qualified potential employees (LinkedIn and other social websites/networks, CV database, selection of candidates for job interviews) or distant recruitment;
- Completing all sorts of managerial and administrative tasks, hiring personnel capable of serving  customers in Lithuanian and other languages; with full time or part time positions whilst providing the employee with all necessary equipment...
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Logistics

In global market, more challenges arise when it comes to logistics. This builds a wider range of client needs
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Logistics

The logistics sector – is the most susceptible ro production costs and strenuous to time resources.We can help if your organisation is experiencing such difficulties and you are trying to find the balance in the following areas:
- Searching and recruitment of new business clients from Lithuanian, Russian and Western Europe markets (calls to potential clients in Lithuanian or other languages, research of the demand in logistics enabling you to present  potential customers with the best commercial offers);
- Searching of new contacts (providing the database of different companies in different countries);
- The selection and recruitment followed by employment of new staff (this includes taking care of a remote working location and related administrative issues)...
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Finance and loans

Trust of a client, consistency and attention to every enquiry are essential in a financial sector
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Finance and loans

Once all financial institutions efficiently operate their analytical work, they obtain a competitive advantage in customer services. So, a great importance must be placed on relationship with a customer and at least sometimes provide them with the following services:
- Customer service concerned with providing information on financial services;
- Customer service outside working hours (emergency cases such as blocking a credit card);
- Customer service via new channels such as online support, self-service suport, social networks);
- Sales of additional services to existing customers;
- Providing employees with a working place for administrative office tasks (data entry, analytical work of information etc.)...

We would be more than happy to assist you with the following services when aiming for success:


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Retail

Companies that specialise in retail trade face a very competitive market and that’s whhy each client is very important
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Retail

Wholesale and retails trades are highly dependent on the impression they leave on their customers: do clients really know the company, love it, feel like they can trust it and that their opinion matters. Therefore it very important to think of the following:
- Phone lines for customer service (keeping them up to date about loyalty programmes, opening hours, product range etc.);
- Quality and reliability line (updated information on damaged, defected goods, warranties and return policies);
- Additional sales that are targeted at existing private clients (using the database to inform them about new goods, new offers etc.);
- Gratitude calls to clients (expressing your appreciation once an expensive product is purchased, informing customers about loyalty programmes, keeping them up to date with collected loyalty points);
- Processing orders/providing information via phone, emails during mass sales;
- Hiring personnel and work place (carefully selected professionals, all necessary equipment and office space)
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Professional business services

True professionals appreciate good quality, don’t waste their time and trust part of their services only to reliable partners
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Professional business services

Professional business services – it‘s the area most reliant on expertise, yet the part of the service that goes most unnoticed, despite being constantly required. So, if there is a missing link in your chain, one day the following important parts of the business process may stagnate:
- Search and recruitment of new prospective clients;
- Working with a database of pospective clients;
- Contacting existing customers in order to get feedback on a service they received which would enable companies to identify weaknesses and potential for progress;
- Consistent contact with a customer via phone including support both during and outside working hours in the language required;
- Effective completion of computer tasks that would help to reduce the costs;
- Continuous staff development through training and qualifications as well as adding highly qualified new members (if there is not enough time for market research or making the right contacts with potential partners through LinkedIn or similar CV databases can be utilised); Hiring employees and providing a work place (our aim is to recruit specifically selected professional facilitated with all necessary equipment)...

We would be more than happy to assist you with the following services when aiming for success:




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